Client Acknowledgement & Risk Waiver – Premier Clean

1. Pressure Washing & Cleaning Risks
   Pressure washing uses high-pressure water, which can penetrate gaps or defects in your property. By booking our services, you confirm that the areas to be cleaned are structurally sound, properly sealed, and suitable for external cleaning. Premier Clean is not responsible for water ingress or damage caused by pre-existing defects, poor sealing, or inadequate maintenance. Please note that although we have a high professional standard, we reserve the right to decline or skip any glass or internal cleaning if there is a risk of damage to the glass, framing, or any surrounding surfaces. This may include surfaces or glass that is cracked, loose, scratched, or structurally unstable or has a stain that is irremovable. Our priority is to ensure the safety of your property and our team while maintaining the highest standard of care. Excess dust and building debris can only sometimes be removed before other structures are put in place and if done so incorrectly it may be difficult to get to some areas. We do not clean under solar panels as it is a risk to the electrical components. 
2. Pre-Existing Damage
   We will always clean to the highest professional standard, but we cannot fix or be held responsible for:
   
   • Stains, scratches, burn marks, or discolouration that won’t lift
   • Mould-stained silicone or grout
   • Any damage that existed before we arrived or created during cleaning. All homes should be able to withstand basic cleaning. 
3. Areas We May Skip
   For safety and property protection, we reserve the right to avoid cleaning any area that poses a risk — including damaged surfaces, loose or fragile materials, cracked or weak-sealed windows, areas with rot or leaks, or any area deemed unsafe. This applies regardless of what was quoted. Safety and property protection are our top priorities. If we identify any area on your property — or neighbouring property — that presents a risk of damage due to age, material condition, fragility, or other hazards, we reserve the right to avoid cleaning that specific area.
4. What’s Not Included (Unless Quoted Separately)
   
   • Garages, driveways, patios, or gardens
   • High or hard-to-reach areas requiring ladders or scaffolding
   • Steam cleaning of blinds, curtains, or upholstery
   • Repainting or removing permanent wall marks
   • Pest control or large rubbish removal
   • Dismantling of light fittings, fans, or vents
5. Your Responsibilities
   
   • Clear the areas to be cleaned before we arrive — inaccessible areas may be skipped. Make sure all areas are accessible.
   • Tell us about any risky areas (weak seals, known leaks, past water ingress, fragile materials) before and during the job. We don’t know your property like you do
   • Check your quote and booking confirmation for accuracy before the day — changes on the day may not be possible
   • Be ready to pay on the day unless otherwise arranged
   • Cancellations or reschedules must be made at least 24 hours in advance — a fee of 90% of the booking price applies otherwise! Accidentally missing our booking emails does not excuse this. 
   • If you have any questions or specific concerns prior to your service, please don’t hesitate to let us know.
6. Our Liability
   To the extent permitted by Australian Consumer Law, Premier Clean’s liability is limited to re-supplying the service or covering the reasonable cost of rectifying the affected area. We are not liable for indirect or consequential losses. We do not accept callbacks from property agents complaints and if you are unable to confirm satisfaction of the job with our team at the end of the booking, we may not be able to rectify it at a later date. To ensure the satisfactory completion of your job, you need to be present at the completion. Call backs cost us in fuel, wages etc so we do a check at the completion only with the client.
7. Indemnity
   You agree to indemnify Premier Clean against any claims arising from pre-existing defects, failure to disclose known issues, or inadequate property maintenance.
8. Acceptance
   By accepting a quote, making a booking, or allowing work to commence, you confirm you have read and agree to these terms.